Effective Date: 7/1/2025
At Koala Cooling (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy outlines in detail how we collect, use, share, and safeguard your personal information when you visit our website at https://koalacooling.com/, fill out any of our forms, or otherwise engage with our digital services. We are committed to being transparent and responsible in the way we handle your data.
1. Information We Collect
We may collect various types of personal information from you depending on how you interact with our site and services, including:
- Full name (first and last)
- Email address for correspondence and updates
- Phone number, including mobile and landline
- Residential or mailing address
- IP address and device information
- Geographic location data, including general and precise locations
- Project-specific details (e.g., property type, service requested, roof condition)
- Communication preferences
This information helps us better understand your needs and provide tailored services.
2. How We Collect Information
We collect information in several ways:
- When you voluntarily submit a form (e.g., contact or estimate request)
- When you sign up for email updates or newsletters
- When you engage with our live chat or chatbot tools
- When you browse our website, through the use of cookies and tracking technologies
- When you interact with our marketing or social media campaigns
- Through analytics tools and advertising platforms that monitor user activity
These tools help us monitor traffic, understand user behavior, and enhance performance.
3. How We Use Your Information
Your information may be used for a range of purposes including, but not limited to:
- Responding to inquiries, requests, and providing customer support
- Scheduling roofing consultations or on-site estimates
- Sending service confirmations, reminders, and relevant follow-ups
- Delivering promotional offers, newsletters, and marketing materials
- Improving website design, navigation, and overall performance
- Analyzing behavior to understand customer trends and optimize advertising
- Monitoring site security and preventing fraudulent activity
We strive to use this data to enhance your experience and ensure the highest level of service.
4. Sharing Your Information
We do not sell your personal data. However, we may share your information with third parties in the following situations:
- Service providers that assist with billing, scheduling, email delivery, or CRM functions
- Advertising networks and platforms that help us run targeted campaigns (e.g., Google, Meta)
- Analytics partners who help us measure and optimize web traffic (e.g., Microsoft Clarity, Full Throttle)
- Subcontractors or fulfillment partners involved in servicing your home project
- Technology vendors who maintain and host our website or applications
All third parties are required to protect your data and only use it for business purposes.
5. Cookies and Tracking
We use cookies and similar tracking technologies to gather information about your interactions with our site. This includes:
- Performance cookies to analyze website functionality and uptime
- Analytical cookies to track page views, clicks, bounce rates, and other metrics
- Advertising cookies for displaying relevant ads on third-party platforms
These technologies may come from third-party platforms such as Google Analytics, Meta (Facebook), and Microsoft.
6. Your Choices
We respect your right to control your information. You may:
- Unsubscribe from marketing emails by using the link included in each message
- Contact us directly to request access to, correction of, or deletion of your personal information
- Use browser tools to reject or clear cookies and limit tracking
While some choices may limit your site experience, your privacy will always be honored.
7. Data Security
Your privacy and the protection of your data are core priorities for us. We implement a variety of security measures including:
- End-to-end encryption for stored and transmitted data
- Secure Socket Layer (SSL/TLS) technology to protect site traffic
- Multi-level access controls to restrict employee access to data
- Regular monitoring and updating of software and infrastructure
Although no system can guarantee complete security, we take all reasonable precautions to protect your data.
8. Data Retention
We retain your personal information only for as long as it is needed for operational, legal, and business purposes. Once your data is no longer required, we securely dispose of or anonymize it.
9. Children’s Privacy
Our services are intended strictly for adults and homeowners. We do not knowingly collect, store, or process information from individuals under 13 years of age.
10. U.S.-Only Service Area
Koala Cooling operates exclusively within the United States. Our website and services are not designed for or directed to individuals outside of the U.S., and we do not knowingly collect data from foreign residents.
11. Contact Us
If you have questions about our Privacy Policy or would like to make a data-related request, please reach out to us:
Koala Cooling
1102 S Industrial Blvd
Suite C
Round Rock, TX 78681
(512) 759-8800
https://koalacooling.com/contact/
12. Policy Updates
We may revise this Privacy Policy occasionally to reflect changes in our practices, services, or legal obligations. When we make changes, we will post the updated policy on our website and revise the “Effective Date” at the top. We encourage you to review this policy regularly to stay informed.
By using our website, you agree to the terms outlined in this Privacy Policy.
