Effective Date: 9/29/2025
1. Acceptance of Terms
By accessing or using the Koala Cooling & Plumbing website (the “Site”), you agree to be bound by these Terms of Use as well as our Privacy Policy. These terms constitute a legally binding agreement between you and Koala Cooling & Plumbing. If you do not accept or agree with these terms in full, you must immediately discontinue use of the Site.
2. Use of the Site
Koala Cooling & Plumbing provides the Site for general informational purposes, lead generation, marketing, and facilitating customer engagement related to residential and commercial HVAC and plumbing. The Site enables users to:
- Submit contact forms to inquire about services
- Request quotes or inspections
- Schedule appointments or service calls
- Download resources such as brochures or warranty information
- Subscribe to newsletters and email communications
- Use real-time chat or AI-driven assistance
- Access a customer portal (planned for future release)
All features are intended to support and enhance your experience with Koala Cooling & Plumbing services. Use of these features must be lawful and consistent with these Terms.
You agree to receive informational messages (appointment reminders, account notifications, etc.) from Koala Cooling & Plumbing at the number provided. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP and no further messages will be sent. Reply HELP for help or email us at info@koalacooling.com.
3. User Conduct and Restrictions
Users of the Site agree to conduct themselves responsibly. The following activities are strictly prohibited:
- Using the Site or its contents for commercial resale, redistribution, or data harvesting without express written consent
- Uploading, submitting, or sharing any content that is unlawful, threatening, defamatory, misleading, or otherwise inappropriate
- Attempting to impersonate any person or misrepresent your affiliation with any individual or organization
- Engaging in any action that interferes with the operation, security, or integrity of the Site, including hacking or introducing malicious code
- Accessing content or data not intended for you or attempting to breach any authentication or security measures
Violations of these rules may result in suspension of access, termination of use, and/or legal action.
4. Intellectual Property
All content and materials on the Site — including, but not limited to, logos, trademarks, text, images, graphics, videos, icons, and layout — are the exclusive property of Koala Cooling & Plumbing or licensed third parties. These assets are protected by intellectual property laws including copyright, trademark, and trade dress.
Users are not permitted to copy, reproduce, republish, download, transmit, display, distribute, or otherwise exploit any portion of the Site’s content without prior written permission. Unauthorized use may result in legal liability.
5. Testimonials and User Content
We may display customer testimonials, star ratings, or written reviews sourced from third-party platforms such as Google. While we strive to present authentic and representative customer feedback, Koala Cooling & Plumbing does not endorse or guarantee the accuracy of third-party user-generated content.
Future interactive features, such as blog comments or customer-submitted feedback, may allow users to post content. We reserve the right to moderate, edit, remove, or block content at our discretion. Submitting content grants Koala Cooling & Plumbing a non-exclusive, royalty-free license to use and display such content for promotional or operational purposes.
6. No Warranties
The Site, including all services, content, and features, is provided on an “as-is” and “as-available” basis. Koala Cooling & Plumbing makes no warranties, express or implied, regarding:
- The accuracy, completeness, or reliability of any information presented
- Uninterrupted or error-free operation of the Site
- Protection from viruses, malware, or unauthorized access
- Fitness for a particular purpose or non-infringement of third-party rights
We expressly disclaim all warranties to the fullest extent permitted by applicable law.
7. Limitation of Liability
Under no circumstances shall Koala Cooling & Plumbing or its affiliates be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from or related to:
- Your use of, or inability to use, the Site or its services
- Any conduct or content of any third party on the Site
- Any unauthorized access, use, or alteration of your transmissions or data
8. Third-Party Links
The Site may include hyperlinks to external websites and third-party platforms such as financing partners, social media profiles, and review sites. These are provided solely for convenience.
Koala Cooling & Plumbing does not control and is not responsible for the content, privacy practices, or terms of use of any linked third-party sites. Inclusion of a link does not imply endorsement. Users access third-party sites at their own risk and are encouraged to review those sites’ terms and policies.
9. User Accounts and Portals
As part of our service expansion, users may eventually create accounts to access a secure customer portal. Account features may include viewing project status, managing service requests, and accessing documents.
You are responsible for safeguarding your login credentials and for all activity conducted under your account. You agree to notify us immediately if you suspect unauthorized access. We reserve the right to suspend or terminate any account at our discretion for violations of these Terms or suspected fraudulent behavior.
10. Geographic Limitations
While the Site may be viewed by users in any location, Koala Cooling & Plumbing’s HVAC and plumbing services are currently available only to customers located within the state of Texas.
Use of the Site outside Texas does not imply eligibility for services. No portion of the Site constitutes a solicitation to provide services in jurisdictions where Koala Cooling & Plumbing is not licensed or authorized to operate.
11. Messaging Terms & Conditions
Program Name: Koala Cooling & Plumbing SMS Alerts
Short description: With your consent, we send text messages related to HVAC and plumbing services, including appointment updates, estimates, service reminders, and occasional promotions. Message frequency varies by interaction. Message and data rates may apply.
Opt-In
By providing your mobile number and affirmatively opting in on our website forms, by texting a keyword we provide, or by requesting SMS updates during a call or service visit, you agree to receive text messages from Koala Cooling & Plumbing at the mobile number you provided. Consent is not a condition of purchase. You may opt out at any time.
Opt-Out
You can cancel SMS messages at any time by texting STOP to any message we send. After you send STOP, we will send a one-time confirmation text to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you opt in again.
Help
For help, text HELP to any message we send, call (512) 759-8800, or email info@koalacooling.com. We aim to respond during normal business hours.
Message Frequency
Message frequency varies based on your requests and the services you choose. For example, you may receive multiple messages during scheduling and service windows and fewer messages at other times.
Charges
Message and data rates may apply to any SMS sent or received. Check your mobile plan for details.
Carrier Disclosure
Carriers are not liable for delayed or undelivered messages. Delivery of messages is subject to effective transmission by your mobile carrier and is outside of our control.
Eligibility
You must be the mobile account holder or have the account holder’s permission to enroll. You must be 18 or older to opt in.
Supported Use
Our SMS program is intended for service communications and lawful marketing consistent with industry guidelines. We do not send content that violates carrier or CTIA rules.
Privacy
We respect your privacy. We use your mobile number and message content to deliver SMS services and for related support. For details on how we collect, use, and protect information, see our Privacy Policy.
Changes to the Program
We may modify or cancel the SMS program or these Messaging Terms & Conditions at any time. If changes are material, we will update this page and adjust the effective date.
12. Changes to These Terms
We reserve the right to update or modify these Terms of Use at any time without prior notice. When changes are made, the “Effective Date” at the top of this page will be updated accordingly.
Your continued use of the Site following the posting of updated Terms signifies your acceptance of the changes. We encourage you to review this page regularly.
13. Contact Us
For questions about these Terms or to report concerns about website use, please contact us:
Koala Cooling & Plumbing
1102 S Industrial Blvd
Suite C
Round Rock, TX 78681
Phone: (512) 759-8800
Contact form: https://koalacooling.com/contact-us/