Effective Date: 7/1/2025
1. Acceptance of Terms
By accessing or using the Koala Cooling website (the “Site”), you agree to be bound by these Terms of Use as well as our Privacy Policy. These terms constitute a legally binding agreement between you and Koala Cooling. If you do not accept or agree with these terms in full, you must immediately discontinue use of the Site.
2. Use of the Site
Koala Cooling provides the Site for general informational purposes, lead generation, marketing, and facilitating customer engagement related to residential and commercial HVAC and plumbing. The Site enables users to:
- Submit contact forms to inquire about services
- Request quotes or inspections
- Schedule appointments or service calls
- Download resources such as brochures or warranty information
- Subscribe to newsletters and email communications
- Use real-time chat or AI-driven assistance
- Access a customer portal (planned for future release)
All features are intended to support and enhance your experience with Koala Cooling services. Use of these features must be lawful and consistent with these Terms.
3. User Conduct and Restrictions
Users of the Site agree to conduct themselves responsibly. The following activities are strictly prohibited:
- Using the Site or its contents for commercial resale, redistribution, or data harvesting without express written consent
- Uploading, submitting, or sharing any content that is unlawful, threatening, defamatory, misleading, or otherwise inappropriate
- Attempting to impersonate any person or misrepresent your affiliation with any individual or organization
- Engaging in any action that interferes with the operation, security, or integrity of the Site, including hacking or introducing malicious code
- Accessing content or data not intended for you or attempting to breach any authentication or security measures
Violations of these rules may result in suspension of access, termination of use, and/or legal action.
4. Intellectual Property
All content and materials on the Site — including, but not limited to, logos, trademarks, text, images, graphics, videos, icons, and layout — are the exclusive property of Koala Cooling or licensed third parties. These assets are protected by intellectual property laws including copyright, trademark, and trade dress.
Users are not permitted to copy, reproduce, republish, download, transmit, display, distribute, or otherwise exploit any portion of the Site’s content without prior written permission. Unauthorized use may result in legal liability.
5. Testimonials and User Content
We may display customer testimonials, star ratings, or written reviews sourced from third-party platforms such as Google. While we strive to present authentic and representative customer feedback, Koala Cooling does not endorse or guarantee the accuracy of third-party user-generated content.
Future interactive features, such as blog comments or customer-submitted feedback, may allow users to post content. We reserve the right to moderate, edit, remove, or block content at our discretion. Submitting content grants Koala Cooling a non-exclusive, royalty-free license to use and display such content for promotional or operational purposes.
6. No Warranties
The Site, including all services, content, and features, is provided on an “as-is” and “as-available” basis. Koala Cooling makes no warranties, express or implied, regarding:
- The accuracy, completeness, or reliability of any information presented
- Uninterrupted or error-free operation of the Site
- Protection from viruses, malware, or unauthorized access
- Fitness for a particular purpose or non-infringement of third-party rights
We expressly disclaim all warranties to the fullest extent permitted by applicable law.
7. Limitation of Liability
Under no circumstances shall Koala Cooling or its affiliates be liable for any direct, indirect, incidental, consequential, punitive, or special damages arising from or related to:
- Your use of, or inability to use, the Site or its services
- Any conduct or content of any third party on the Site
- Any unauthorized access, use, or alteration of your transmissions or data
8. Third-Party Links
The Site may include hyperlinks to external websites and third-party platforms such as financing partners, social media profiles, and review sites. These are provided solely for convenience.
Koala Cooling does not control and is not responsible for the content, privacy practices, or terms of use of any linked third-party sites. Inclusion of a link does not imply endorsement. Users access third-party sites at their own risk and are encouraged to review those sites’ terms and policies.
9. User Accounts and Portals
As part of our service expansion, users may eventually create accounts to access a secure customer portal. Account features may include viewing project status, managing service requests, and accessing documents.
You are responsible for safeguarding your login credentials and for all activity conducted under your account. You agree to notify us immediately if you suspect unauthorized access. We reserve the right to suspend or terminate any account at our discretion for violations of these Terms or suspected fraudulent behavior.
10. Geographic Limitations
While the Site may be viewed by users in any location, Koala Cooling’s HVAC and plumbing services are currently available only to customers located within the state of Texas.
Use of the Site outside Texas does not imply eligibility for services. No portion of the Site constitutes a solicitation to provide services in jurisdictions where Koala Cooling is not licensed or authorized to operate.
11. Changes to These Terms
We reserve the right to update or modify these Terms of Use at any time without prior notice. When changes are made, the “Effective Date” at the top of this page will be updated accordingly.
Your continued use of the Site following the posting of updated Terms signifies your acceptance of the changes. We encourage you to review this page regularly.
12. Contact Us
For questions about these Terms or to report concerns about website use, please contact us:
Koala Cooling
1102 S Industrial Blvd
Suite C
Round Rock, TX 78681
Phone: (512) 759-8800
Contact form: https://koalacooling.com/contact-us/