The Koala Cooling & Plumbing 100% Satisfaction Guarantee — And We Mean It
Every HVAC company in Central Texas will tell you they offer a satisfaction guarantee. Most of them mean it in the loosest possible sense — they'll send someone back out, maybe argue about what's covered, and eventually stop returning your calls.
Here's what Koala Cooling's guarantee actually means.
After we complete any work in your home, if something isn't right, we ask one thing: give us the opportunity to make it right. That's reasonable, and we'll do everything in our power to fix the problem. But if we can't satisfy you — even after we've tried — here's what happens next:
We ask you to hire another contractor to redo what we did.
We will meet that contractor at your home on whatever day you choose. We will remove every part and every piece of Koala Cooling equipment and materials from your home. And we will hand you a check — on the spot — for 100% of what you paid us.
Not a store credit. Not a partial refund. Not a coupon toward a future service. A check. For the full amount. Every penny.
You'll have spent some time dealing with the situation — and we genuinely regret that. But you will walk away without having paid Koala Cooling & Plumbing a single dollar for work that didn't satisfy you.
We've Honored This Guarantee
We've honored this guarantee — not because our work failed, but because a customer couldn't adjust to having soft water after a flawless water softener installation. She remembered our guarantee, called us very nicely, and we showed up the next day with her check, removed the softener, returned her plumbing exactly as we found it, and moved on down the road. Promise kept.
That's what this guarantee means in practice.
Why We Offer This
We don't know of another company in Central Texas that offers this — not in writing, and not in practice. We do, because we're that confident in the quality of our work, and because we believe that's what integrity actually looks like in the home services business.
Anyone can promise satisfaction. Few will hand you a check to prove it.
If you're considering Koala Cooling & Plumbing for your next HVAC, plumbing, or indoor air quality project, this guarantee is part of what you're getting. Not as fine print. Not as marketing. As a written, practiced commitment that comes with every job we do.