About Koala Cooling & Plumbing
Round Rock's Most Transparent HVAC and Plumbing Company
Koala Cooling & Plumbing was founded in 2019 by Scott and Stacie Feller — two business owners who believed Central Texas homeowners deserved a different kind of home services experience. One built on transparent pricing, honest recommendations, and the kind of long-term relationships that make customers feel like neighbors, not transactions.
Today, we serve homeowners across Round Rock, Austin, and the Greater Austin area with HVAC repair, AC system replacement, plumbing service, and indoor air quality solutions — all backed by industry-leading warranties and our 100% satisfaction guarantee.
Trusted by Over 1,200 Central Texas Neighbors
4.9
out of 5 stars
Over 1,200 Google Reviews
across our HVAC and Plumbing departments, with 4.9 stars on Cooling and a perfect 5.0 on Plumbing
Real reviews. Real names. Real neighbors. We earn every star.
our Mission
For Homeowners
To provide our customers peace of mind by protecting their assets with the absolute best long-term HVAC & Plumbing value in Central Texas
For Our Team Members
To create a work environment that enables team members to proudly lead the most fulfilling life possible.
For Real Estate Investors
To provide investors with the best HVAC & Plumbing solutions that add value to their investment and fits their budgets.
Our Values
These aren't posters on a wall. They're the standard every Koala team member is held to, every day.
Do The Right Thing
When no one's watching. When it costs us more than it should. When the easy path and the right path aren't the same path. We choose the right one — every time.
Quality
Everyone says they deliver quality, but we define it differently in our office. To us, quality means that our people follow the processes that we have developed. Coupled with our other value, this means that we Do the right thing, and we do it the right way!
Passion
Anyone can do the job. Few do it like they care. Our team brings genuine enthusiasm to every install, every repair, every customer interaction — because the work matters and the people we serve matter.
Happy
Happiness matters. When our people are inherently happy people, they are able to deliver our product to our customers in a manner that ensures that our customers are happy, too!
Family
We're a family-owned business that treats our team and our customers like extended family. When you work with Koala, you're not a ticket number — you're a neighbor we expect to see at HEB, the football game, or church. That accountability shapes everything we do.
Our Guarantees
No Blame Game
If a manufacturer makes excuses and refuses to honor their warranty, we will repair your system at our own expense during our warranty period.
You will never be caught in a stand-off between us and the manufacturer.
Ironclad Lowest Investment
Any contractor can price your HVAC and plumbing systems for less by cutting corners with cheap materials and unskilled labor.
In an apples-to-apples comparison with a reputable, insured company, we will match both product and price.
Premium Craftsmen
In the rare case of a workmanship issue, we will make any necessary repairs at our expense during Koala Cooling & Plumbing’s warranty period.
You can rest easy knowing your heating and cooling system was installed by our Koala-Fied technicians.
Happy Neighbor
Hey neighbor! When we see you at HEB, the football game, or church, we want you to be happy to see us.
If we can’t make you happy, we will remove whatever you paid for, and refund 100% of your money.
Areas We Serve
Koala Cooling & Plumbing proudly serves homeowners across Round Rock, Austin, Cedar Park, Georgetown, Hutto, Leander, Pflugerville, and Taylor.
Our headquarters are at 1102 S Industrial Blvd, Suite C, Round Rock, TX 78681 — and our team is on the road across the Greater Austin area every day.
Licensed, Insured, and Certified
- Texas HVAC License: TACLA26515E
- Texas Plumbing License: RMP-37834
- Fully insured for all work performed
- Carrier Factory-Authorized Dealer
- Lennox Factory-Authorized Dealer
Ready to Experience the Koala Difference?
Whether you need a same-day repair, a transparent quote on a new system, or just a second opinion on a recommendation you've received from another contractor — we'd love to earn your trust.