Question 1

Do you repair all furnace brands, or only the ones you sell?

Accepted Answer

We service every major brand of gas furnace, electric furnace, and heat-pump heating system — not just the ones we install. Our techs are Carrier Factory-Authorized and trained across all major manufacturers.

Question 2

My heat pump is blowing cold air — is that an emergency?

Accepted Answer

Not always, but it's worth a same-day look. It's often a reversing-valve issue, a thermostat setting, or a system stuck in defrost — some are quick fixes, others need a tech. Call (512) 759-8800 and we'll help you figure out how urgent it is.

Question 3

Should I repair or replace my furnace?

Accepted Answer

As a rule of thumb, if your system is under about 15 years old and the repair costs less than a third of a replacement, repair usually makes sense. Older systems with frequent failures or rising energy bills are better candidates for replacement — and we'll give you an honest recommendation either way, with no pressure.

Question 4

How fast can you come out?

Accepted Answer

Same-day service is available whenever we can, especially for no-heat calls during a cold snap. Call (512) 759-8800 and we'll get you the soonest available window.

Question 5

How much does furnace repair cost in Round Rock?

Accepted Answer

Most common furnace repairs run $109 to $277 at our standard published prices, or $98 to $249 for Koala Club members, plus the $131 service fee ($49 for Club members, waived when you have paid work done). Your tech shows you the exact price from our pricing book before any work starts.

Question 6

Do you install new furnaces and heat pumps?

Accepted Answer

Yes. We're a Carrier Factory-Authorized Dealer and a Lennox dealer and install gas furnaces, heat pumps and complete heating and cooling systems. Replacement estimates are free.

Question 7

What's included in a Heat Check?

Accepted Answer

A Heat Check is our pre-season furnace and heat pump maintenance visit: a full safety inspection, a 15-minute carbon monoxide test, and checks of the flame sensor, ignitor, safety switches and airflow so your system is ready before the first freeze. It's included in every Koala Club membership, and non-members can book one too.

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